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Frequently asked questions

Everything you need to know about storing and sharing files on SpaceCloud.

Storage & files

Yes, there is no total storage quota on your account. Each individual file just needs to be 5 GB or smaller.

Each file can be up to 5 GB. If you need to share something larger, consider splitting it into multiple archives.

Files that go untouched for a full 12 months are automatically removed. Simply opening the download link resets that 12-month timer, so actively used files are never deleted.

If an email is associated with your file or account, we make reasonable efforts to notify you 7 to 14 days before deletion. We recommend keeping independent backups of anything important, since notification delivery isn't guaranteed.

No bandwidth limits are applied to downloads. Share your links as much as you need.

Account & access

No, you can upload and share a file instantly without creating an account. Signing up simply gives you a dashboard to manage and track your uploads.

If you're signed in and the file was uploaded to your account, you can delete it manually at any time from your dashboard.

Files uploaded without an account aren't tied to any identity we can look up, so we're unable to recover lost anonymous links. We recommend signing up if you want to keep track of your uploads going forward.

Billing & plans

Free includes unlimited storage and the standard 5 GB per-file limit, with ads shown on download pages. Pro removes ads from download pages, offers priority download speed, and extends the inactivity period before a file is eligible for removal.

Yes, you can cancel anytime from your account settings. You'll keep Pro features until the end of your current billing period.

Fees are generally non-refundable except where required by applicable law or explicitly stated at the time of purchase. See our Terms of Service for full details.

Privacy & security

We don't analyze or use the contents of your uploaded files for advertising or profiling. We do retain limited metadata (file size, upload date, last access date) to operate the storage and retention system. See our Privacy Policy for details.

Files are only accessible to people who have the unique link generated at upload. We don't publicly list or index uploaded files.

Please refer to our DMCA Policy page for copyright complaints, or contact our support team directly for any other illegal content reports.

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Our support team is happy to help with anything not covered here.

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